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Terms & Conditions

SMS Electronics Terms & Conditions

Please Note:

At SMS Electronics, we understand the importance of your electronic equipment and how precious it is to you. That's why we specialise in repairing all types of electronic devices, both old and new. We ask that our customers send in their equipment fully intact, as any missing parts or tampered warranty tags may result in the warranty being voided. 

Liabilities
SMS Electronics shall not be liable for any failure or delay in the supply of its services caused by any acts of force majeure or any dispute, fire, accident, civil commotion, government action, default or failure of sub-contractor or suppliers or any other cause beyond its control and SMS Electronics shall not be liable for any loss, damage or expense suffered by the customer or any third party arising directly or indirectly from matters referred to in this condition.
Not withstanding any provision to the contrary, SMS Electronics shall not be liable for any consequential loss incurred by the customer howsoever rising and the liability of SMS Electronics (if any) on any other account shall be limited to the account of SMS Electronics charges to the customer in respect of the matter in question.

Insurance
The customer shall be responsible for all necessary insurance in respect of any loss, damage or expense that it may suffer directly or indirectly in relation to the provision or non-provision of SMS Electronics services.

Indemnity
The Customer shall indemnify SMS Electronics and keep it indemnified against all or any costs, claims, damages, demands and expenses which may be incurred by or made against SMS Electronics by any third party by reason of the supply of the SMS Electronics services in accordance with the customer’s instructions.
Law and Jurisdiction
These conditions shall be governed and construed according by English law and parties irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Variation
These conditions shall not be varied, waived or modified except in writing under the hand of a duly authorized executive of SMS Electronics. SMS Electronics reserves the right to vary these conditions from time to time subject to giving prior written notice to the customers.
Repair
All goods requiring repair shall be sent freight prepaid to SMS Electronics, unless manufacturer agreements are in place. SMS Electronics assumes no risk and shall be subject to no liability for damages or loss resulting from any unit being returned for repair.
Warranty Repairs
SMS Electronics will honour the existing warranty for all manufacturers where SMS Electronics are authorised for warranty repairs, all repairs will be carried out in accordance to the manufacturers’ specification and testing procedures.
Fixed Price Repairs
Customers are asked to enclose or send upfront a purchase order for the repair, clearly stating the model, serial, RMA (Return Merchants Authorisation) and PO numbers. This will help speed up the repair process minimizing down time.
When a repair is not possible under a fixed price, SMS Electronics will provide a free of charge estimate. Declined estimates will be subject to a return shipping fee.
Estimated Repairs
SMS Electronics will raise an estimate for the repair where the manufacturer’s warranty or SMS Electronics fixed price does not apply. All estimates will include labour and shipping at the appropriate rate and any parts that are needed for the repair of the item returned. If for any reason SMS Electronics is requested to check that the estimated parts will repair the unit and the estimate is refused or not accepted in a reasonable time then SMS Electronics reserves the right to recoup the associated costs labour and parts.
NFF
In the event that SMS Electronics does not find a fault with a unit returned then SMS Electronics will require a shipping fee for the return of said unit. Please contact us for the current costs involved as this will vary depending on the type of unit to be shipped and geographical location.
Damage
The Customer will be responsible for letting SMS Electronics know if the unit has arrived to them with any physical damage or if the unit is not working within 24 hours of them receiving it, the unit must be returned for inspection. The customer will be responsible for the correct shipping address to be supplied as non-deliveries and re attempts will be charged the appropriate fee.
Exceptions
SMS Electronics reserve the right to make an additional charge or refuse to repair a product if;
• The repair exceeds the replacement value of the unit.
• Parts are no longer available from the manufacturer.
• The product has suffered physical, water, cosmetic damage or extensive power surge.
• The damage has been caused by previous repair attempts (not SMS Electronics).
• Units have multiple faults where ‘foul play’ is suspected.
• The customer requests timed deliveries.
• The repair has previously been estimated and declined.
• Some geographical locations may incur a shipping fee
• If the unit is required to be shipped to the manufacturer, SMS Electronics endeavour to inform you of the additional cost before proceeding.
Manufacturer Warranty
SMS Electronics will honour the existing warranty for all manufacturers where SMS Electronics are authorised for warranty repairs, all repairs will be carried out in accordance to the manufacturers’ specification and testing procedures. In the event of SMS Electronics receiving a unit where warranty repair is not permitted then SMS Electronics will raise either a fixed price repair or an estimate for said repair.
SMS Electronics Warranty
SMS Electronics will repair without charge, any merchandise proved defective:
• In parts supplied or labour provided by SMS Electronics for estimated repairs
• In all parts where a fixed price repair has been undertaken
For a period of 365 days after any repairs have taken place, the warranty period will start from date of return shipment. All goods requiring warranty repair shall be sent freight prepaid to SMS Electronics Ltd. Please note that exceptions apply.
Warranty Exceptions
Some parts are excluded from the warranty. Examples of these exceptions are:
• Camera Module (90 Days)
• Hard Disc Drives (90 Days)
• Headphones (all types) (90 Days)
• The repair exceeds the replacement value of the unit
• Parts are no longer available from the manufacturer.
• The product has suffered physical, water, cosmetic damage or extensive power surge.
• The damage has been caused by previous repair attempts (not SMS Electronics).
• Units have multiple faults where ‘foul play’ is suspected.
• The customer requests timed deliveries.
• The unit is 10 years old or greater.
• Products where SMS Electronics are not manufacturer accredited (90 Days)
Payment
Unless alternative credit arrangements have been made, payment in full is required on the date of issue of invoice. Payment of invoices may be made by cash (£ UK Sterling). We also accept all major credit and debit cards. BACS payments can be made with prior arrangements. Pro-forma invoices require full payment before repaired items can be released. All goods supplied and invoiced remain the property of SMS Electronics until paid for in full. VAT where applicable will be added at the rate current at time of invoice.
Spare Parts
Due to parts being ordered specifically to fulfil customer orders, we do not accept any returns unless the item is faulty. All parts have a 90 day warranty from the date of purchase. Any faulty part that needs to be returned within the 90 day warranty period will be returned at the customer’s expense. If the part is found to be faulty once tested it will be replaced with the same or a suitable replacement part if available, if the part is no longer available then a refund less the cost of shipping will be issued. If the part is found not to be faulty then the part will be returned at the customers expense. SMS Electronics will not give technical support on installing any parts received; the customer is responsible for any damage caused to the part by misuse or incorrect fitting. Multicare is not liable for losses / expenses that may arise due to the part not arriving by the chosen delivery option or if the part is found to be faulty. Once payment has been taken, parts will be ordered, at this point we would be unable to cancel the order.
Projector Cleaning Service
SMS Electronics will carry out a cleaning service on your projector as per manufacturer recommendations.
This will include cleaning of all air ducts, optics, fans and casings. Replacement of filters where necessary are included.
SMS Electronics reserve the right to make an additional charge to repair a product if;
• The product has suffered physical or cosmetic damage.
• Damage has been caused by previous repair attempts (not SMS Electronics).
• Units have multiple faults where ‘foul play’ is suspected.
• Repairs are required which are not part of a service.
• All prices are subject to change without prior notice.
• Units with a considerable degree of smoke contamination.
Should a customer’s unit require more than the standard cleaning service, SMS Electronics will provide an estimate. Declined estimates maybe subject to a refused estimate fee and the initial cleaning fixed cost.
 

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